Refund Policy
Transparent and fair refund terms for your diving course bookings.
We understand that plans can change. Our refund policy is designed to be fair to both our students and our business operations. Please read this policy carefully before booking a course.
Cancellation Timeframes
14+ Days Before Course
100% RefundFull refund minus payment processing fees (typically 3-5%)
7-14 Days Before Course
50% RefundHalf of the course fee will be refunded to your original payment method
Less Than 7 Days Before Course
No RefundNo refund available, but you may reschedule subject to availability
How to Request a Refund
- 1
Contact us via email at refunds@abyssandascent.com or call us at +1 (555) 123-4567
- 2
Provide your booking reference number and the reason for cancellation
- 3
We'll review your request and respond within 24-48 hours
- 4
Approved refunds are processed within 5-10 business days to your original payment method
Special Circumstances
Weather Cancellations
If we cancel a course due to adverse weather conditions, you'll receive a full refund or free rescheduling option.
Medical Emergencies
Medical emergencies with proper documentation may be eligible for full refund or rescheduling, reviewed case by case.
Equipment Failure
If we're unable to provide necessary equipment and the course is cancelled, you'll receive a full refund.
Instructor Unavailability
If an instructor becomes unavailable and we cannot provide a replacement, full refund or rescheduling is offered.
Rescheduling Option
Instead of cancelling, you may reschedule your course to a different date. Rescheduling policies:
- •Rescheduling requests must be made at least 7 days before the original course date
- •First rescheduling is free; additional changes may incur a $50 administrative fee
- •New date is subject to availability and must be within 12 months of original booking
- •Peak season dates may require additional fees or have limited availability
Non-Refundable Items
The following items are non-refundable under any circumstances:
- ×Certification fees paid to international diving organizations (PADI, SSI, etc.)
- ×Course materials and e-learning packages already accessed or downloaded
- ×Purchased dive equipment or merchandise
- ×Gift cards and promotional vouchers (unless required by law)
Partial Course Completion
If you've started but cannot complete a course:
- •Completed sessions are non-refundable
- •You may receive credit for completed portions toward future courses
- •Course credits are valid for 12 months from the date of partial completion
- •Medical emergencies may be eligible for special consideration
Questions About Refunds?
If you have questions about our refund policy or need to request a refund, please contact us: